Refund policy

At Blun, we are committed to providing high-quality skincare made with care and intention. Due to the nature of our products, we maintain a strict return and refund policy to ensure product safety and hygiene.

Returns & Refund Eligibility

We only accept returns or offer refunds under the following conditions:

The item received is damaged, defective, or expired
The wrong product was delivered

To be eligible, you must contact us within 48 hours of delivery with clear proof (photos/videos) of the issue.

Non-Returnable & Non-Refundable Items

We do not accept returns or offer refunds in the following cases:

Opened or used skincare products
Products damaged after delivery due to misuse, mishandling, or improper storage
Change of mind after purchase
Any product not reported within the specified timeframe

Due to hygiene and safety reasons, all skincare products once opened or used are strictly non-returnable.

Return Process

Contact us at support@bluncare.com with your order details
Share clear images/videos showing the issue
Our team will review your request within 2–3 business days

If approved, we will guide you through the return or replacement process.

Refund Policy

Approved refunds will be processed via the original payment method or store credit (if applicable)
Refund processing time may take 5–10 business days depending on your payment provider

Important Notes

Blun reserves the right to decline returns that do not meet the above conditions
Shipping charges are non-refundable unless the error is from our side

If you have any questions, feel free to contact us at support@bluncare.com